FREQUENTLY ASKED QUESTIONS

Below are some common questions we are asked. Please note we will be regularly expanding this section.

WHAT IS PGP?

WHAT DO I DO IF I LOSE OR WIPE MY DEVICE?

HOW SECURE IS OUR PGP ENCRYPTION?

HOW MUCH DOES IT COST?

HOW RELIABLE IS YOUR SERVICE?

IS IT EASY TO SETUP?
WHAT IS PGP?

Created by Phil Zimmerman in 1991, Pretty Good Privacy (PGP) is a data encryption and decryption computer program that provides cryptographic privacy and authentication for data communication. In other words, PGP is used for signing, encrypting and decrypting texts, e-mails, files, directories and whole disk partitions to increase the security of e-mail communications.

PGP combines symmetric-key encryption and public-key encryption. The message is encrypted using a symmetric encryption algorithm, which requires a symmetric or session key. Each symmetric key is used only once.

  • The message and its session key are sent to the receiver.
  • The session key must be sent to the receiver so they know how to decrypt the message.
  • To protect the session key during transmission, it is encrypted with the receiver’s public key.
  • Only the private key belonging to the receiver can decrypt the sender’s session key.

 
PGP is useful for two things:

  1. Privacy and Security
  2. Authenticity.

 
For example, you can encrypt an email to someone, or encrypt a file with a list of passwords. You can also be certain that the message you receive was sent/written by the legitimate sender and that it has not been modified by a third party.
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WHAT DO I DO IF I LOSE OR WIPE MY DEVICE?

Your vital information is completely secure. This means no one will be able to access your contacts, email messages. No one will be able to use your phone or identify who the phone belongs to. In the event that you lose or wipe your device, immediately CONTACT US and we will quickly get you up and running again.

THERE IS NO CHARGE FOR REACTIVATION.
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HOW SECURE IS OUR PGP ENCRYPTION?

The current version of PGP employed by Encrypted Mobile offers true end-to-end “military grade” encryption. The algorithms utilized are not publicly known to have any cryptanalytic weaknesses. Current technology combines public/private key cryptography with digital signature authentication plus an added level of security with user generated passphrases. There is no “back door” vulnerability associated with PGP. Even Edward Snowden, former NSA/CIA intelligence analyst and whistleblower recently admitted that “Encryption works. Properly implemented strong crypto systems are one of the few things that you can rely on.” Our enterprise server network is located in Canada where it is well maintained and less prone to DoS activity compared to servers stored in remote offshore locations.

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HOW MUCH DOES IT COST?

Encrypted Mobile offers 6 month prepaid PGP encryption packages that provide unlimited international e-mail service. Price depends on whether you provide your own BlackBerry device or prefer that we supply that to you with no mark-up. We supply the SIM card in either case and offer free set-up and reactivation if necessary. We offer volume discounts for multiple lines and special wholesale pricing for resellers.
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HOW RELIABLE IS YOUR SERVICE?

Encrypted Mobile has spared no expense by investing in state-of-the-art network infrastructure to virtually ensure 100% uptime. With our IEI (Infinitely Expandable Infrastructure) server network, usage capacity is not an issue and is continually monitored. We repeatedly gain customers from our competitors due to ongoing reliability issues with their networks. At Encrypted Mobile you can expect the technology to perform as promised.
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IS IT EASY TO SETUP?

YES! We provide live support and documentation for future use.
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